Whatcom Eye Surgeons

• Les Clark on Google
  
  
  (April 5, 2019, 4:24 am)

  Overall good, lack in being consistent with keeping doctors in same location for ease of scheduling.

• Ted Wolf on Google
  
  
  (March 6, 2019, 8:00 pm)

  Very smooth appointment experience on a day with challenging weather. I appreciated the efficiency!

• Sandie Wilde on Google
  
  
  (February 17, 2019, 12:39 am)

  I had cataract surgery and corrective lens implants. Dr. Bailey has worked very hard to get the best possible results she can and I'm pleased with the care I've received. The staff has been very friendly, helpful and supportive. The facility is undergoing an upgrade right now. The wait time is my only complaint. I feel the wait time is excessive. I'm not sure if it's caused by not allowing enough time for each patient, or the excessive number of patients. I would definitely recommend Dr. Bailey.

• Mac Carter on Google
  
  
  (December 23, 2018, 5:31 pm)

  Fist and foremost, the cataract surgery was a great success. The result exceeds my expectations. Second, visiting your offices (B'ham and Mt. Vernon), was a VERY mixed experience.
  
  My first impression of the front desk staff at both locations was: cold, impersonal; too busy to even look up from their computer; machine-like focus on the task.. unpleasant interaction. Same with the first female doctor who examined my eyes -- cold, impersonal, unfriendly, did not listen well, no sense of connection with me (the patient). I imagined the desk staff was NOT well trained regarding interpersonal skills. I almost walked out.
  
  Later, after interacting with other nurses, tech staff, and the surgery doctor, I had a totally different experience. They were friendly, personable, focused, listened constructively, helpful in understanding my eye situation and my surgery options. I felt well taken care by sincere TEAM of professionals during the entire surgery process. It was a huge contrast to my first impression.
  
  The only other comment was that it was disturbing to see so many basic mistakes in the surgery instructions. We had to speak with the office manager and the surgeon to ensure we all were on the same page regarding the basics -- which eye and what lens was being done on the cataract surgery days.
  
  Overall, I recommend Northwest Eyes. I think the older, more experienced staff and doctors are trying hard to create a successful experience for their patients. However, as a retired organization development consultant who specialized in the power of "culture", I'd say this group has real work to do to create a sense of bonding as a whole team, and alignment regarding their core values as a business.

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