4md Mechanical

Originally bought a Viking stove from Black’s in Kingston. This stove was a proprietary product and had to be serviced by a Viking dealer/agent. After Viking pulled out of Canada and the stove required service we were left to the mercy of this dealer who I thought provided less then stellar service for a recurring problem and who also reacted very negatively when I approached the Viking company to have this problem fixed permanently and eliminate the hundreds of recurring dollars paid for continual unsuccessful service visits. Because the stove was proprietary no appliance repair shops were very interested in fixing a product that they were unfamiliar with. LESSON..DO NOT BUY A PROPRIETARY PRODUCT IF THERE ARE ARE OTHER REASONABLE CHOICES AVAILABLE. A subsequent call to Viking netted me the 4md contact. I explained my problem to Heather and in short order I received a pretty comprehensive email from Ian outlining some possible solutions. I was impressed with his timely and informative response on which I decided to arrange a service call. Ian reassured me that I had bought a very good product but it just needed some TLC which he in return provided. His service was capable, informative, comforting and very comprehensive. My stove is working . So far, having gone through what we have, we feel that we made the right decision to call 4MD.

We called on them some years ago to fix the broiler in our Dacor stove. They were great then so when the convection element went on the stove a few weeks ago, we called them. They came within a few days and assessed the problem. When the technician was here, he also worked on the dryer even though that was not part of the original call. He ordered the parts and they were just installed on the dryer and the stove. The whole installation took less than an hour. Service was quick, friendly and very efficient. Thank you for a great job! You are definitely our go to appliance repair service.

Require a Miele steam oven to be repaired before the closing day, Heather is able arrange to get the part and the technician to come to my house within couple of days. Quick and excellent customer service!!

So glad this company is in Courtice because there really isn't another one able to deal with fussy high-end appliances in the east of Toronto like these people do. Mostly, though, I really appreciate the amazing customer service person answering the phone, what an amazing asset she is to 4md Mechanical! Always so pleasant and so very helpful, great attitude, I almost look forward to having a need to call just to be able to chat with her again. Always a positive experience to deal with this company.