Fraser Ford Sales Inc.

I wanted to reach out to Fraser Ford located in Cobourg for the incredible customer service that I recently received when purchasing my new Ford Explorer. Greg the salesman knew his product and without hesitation could answer all the questions that I had. I had a budget and was shown vehicles within my budget no pressure in fact Greg suggested that I not rush and to think about the investment prior to making a decision. I made
comment that I would make a partial down
payment and Greg pulled up the financing rate from Ford Motor Company on his computer that was far less than the rate I had on my line
of credit. I drove home thinking about the vehicle and called back that I was going to
move forward. Within minutes I got a call
back from Justin who painlessly went
through the financial process with some suggestions such as extended warranty but absolutely no pressure. Purchasing this Ford Explorer was such a phenomenal experience and was so impressed with the team work at this dealership. The experience was exceptional and Fraser Ford is far from a typical dealership the salesman knew his stuff and the transaction is personal. It was well work my 90 minute drive to Cobourg.

As for the Ford Explorer it is absolutely amazing!!!

To be honest, I was there mostly before the new facility was built. Owned 2 E series vans and a Merc Sable. Been in both facilities. I would go back.

I don’t know what’s going on with any of the Ford dealers service departments with not answering their phones, but I called this place around 4 pm and I told them what was wrong with my vehicle. They got me an appointment first thing in the morning when they open, they said it would take an hour.

It probably took around 35 40 minutes not long at all, everyone was very nice there. I thought it was really good service for not buying my truck there, and it was covered under warranty so that was nice.

To put this into comparison with another dealer where I bought my Ford, I called Taylor Ford and their Service department wouldn’t answer. So they took my name and number, I called Frazer Ford right after they got me in immediately. Taylor Ford didn’t call me to the next day and hour before they closed. Let’s just say I had nothing nice to say to him?

Service is way over average.
Great communication and follow up.