McDonald's

Last Saturday night I had a terrible experience at this location. Upon giving me the incorrect order in the drive thru and forgetting my husbands mcchicken sauces although I asked several times if they were in the bag, the drive thru staff assured us they were there. Drove down the street and realized of course that the order was packed incorrectly and there was no sauce. We then drove back and tried to go inside the store to get our order corrected, but it was closed and at this point only the drive-thru was open. We waited 45 minutes in the drive-thru just because of a mistake that could have been easily correct had the drive thru staff properly checked our order when we asked the first time.

Once I got to the drive-thru window I was pretty furious. The night-shift manager on duty was quick to de-escalate the situation and she was very apologetic. She packed new sauces for us and gave us each coupons for a free meal for our next visit. I was really impressed with the managements ability to resolve their mistake. For this, ill give this location another try.

I want to say thank you first. Yesterday around 6,6:30 my 2 little girls and I decided to go for a walk. We had our dog ???? Lucy with us as well. We got to MacDonald and I grab my dog and hold it on my chest so we can go inside and order. When we go in manger ask me to leave because dogs are not allowed. We come outside and I ask my oldest girl which is 6 to go inside and order 2 happy meals and I have her 20$. She was so excited and try to remember what she want to say and what her little sister want. She go inside and ordered, I was watching them. She got the receipt and waited for order. Afternoon 5 minutes i thigh the dog and went inside to how she did it and give her compliments. I saw the bill was 24.85 . I just give her 20 . I asked cashier she said it’s ok . They cover that but I didt expect it and pay the rest and come out to see my ????. When they got order I saw 2 happy mail and a big bag . Long story short they order what ever they want. And poor MacDonald cover the shortage of money. I was very impressed by how they treated the kids and customer. Thank you ???? so much MacDonald