Contact Renovations & Custom Homes Ltd.

After a lengthy search and interview process we hired Contact to complete the extensive renovations to our 1970's basement.

Although the basement was considered "finished" it was very outdated and required a complete demolition and remodel. The project started with bare concrete walls & floors. In addition to the more traditional elements involved in basement renovations, our design required moving the mechanical room (furnace, water, etc) across the basement, adding a window and enlarging the existing windows as well as redoing all plumbing & duct work. To add to Contact's challenges, we also lived in the upstairs of our home with our two young children for the 3+ months of construction.

Paul's (Contacts owner) focus and attention to our project did not change from our initial meeting until the project was complete. If we had questions or concerns Paul addressed/answered those within 24hrs. Although Contact employed a number of sub-trades we always felt that Paul had the work well coordinated and that our interests were first and foremost.

When changes were required or requested Paul would provide a couple of options with the pro's & cons of each. In one instance when a piece of work was not completed as designed, the error was identified and corrected ASAP with no questions asked. Paul's employees and trades treated our house and property with respect throughout the construction process.

We have a basement that looks great and just as importantly, is incredibly well built. Today, 5 years after completion, we have had no issues with any of the work, giving us peace of mind that we hired the right contractor.

We hired Contact Renovations Ltd. to do a kitchen reno. After meeting with Paul and reviewing our project we felt confident with him to expand the scope of our renovations to include the dining area and living room on the main floor of our split-level house as well as the family room on the lower level. The result of the renovations is truly amazing. It is hard to believe it is the same house. From the design work to the professionalism of the sub trades we could not be happier. Paul, Troy and Shaun helped us along the way and were open to feedback from us throughout the project. As with all projects of this magnitude there were some minor glitches but none that could not be remedied quickly. Our overall experience was very positive and we would not hesitate to use Contact Renovations Ltd for additional work. (We have them scheduled to do some exterior work to the front of our house in the Spring).

We could not be happier with the service, professionalism, creativity, and craftsmanship that Contact Renovations provided during our extensive basement renovation. We interviewed a number of contractors before we met with Paul; however, after the first meeting the choice was clear.

We had a great team supporting us for the duration of the project (5 months); communication was always clear and timely; Paul's team and the trades that Contact brought in were top notch; and most importantly to us, we always felt that Paul and the team were on our side, had our best interests at heart, and genuinely cared about the project and how important it was to our family. The team was always ready with helpful suggestions and ideas - without trying to up-sell us on anything.

We waited years to start this project - in part because of contractor horror stories we'd heard over time from friends and family. If we'd known that we could have brought Contact in, we would have done this project a long time ago. Very highly recommended.

Extremely professional, knowledgeable and excellent quality of work. We have worked with Contact Renovations for many years. They have taken on larger scale repairs as well as new projects. The crews are polite, friendly and professional, the team leads are responsive to questions and any issues that arise are dealt with in a timely manner. The site is left tidy at the end of every day and they go above and beyond on a regular basis. Communication at all levels is excellent. I highly recommend Contact Renovations & Custom Homes.

In my career I oversee a large portfolio of construction work so when we looked into renovating our bathroom I wanted to find a contractor who I would not need to heavily manage in my down time. Contact Renovations, while in the higher price range, were worth every penny as they helped us through the design and planning of the renovation. They were very knowledgeable and responsive to our questions/concerns and were also very respectful of our space as my family was still living in the house as they completed the work. Would highly recommend.