Van Medic

So far, service has been pretty good although for the return trips to the residence we have had to wait 30-45 minutes longer than the requested pickup time at times.

I used Van Medic's service yesterday to schedule the pick-up of my mom from the hospital. She's wheel-chair bound, and we normally use STM's adapted transport, but they were completely booked. I had to Google search for a local service and to be honest I was not encouraged by all the poor reviews for the local taxi services. I called a few places and they could not help (too busy) before I called Van Medic. The dispatcher was polite and professional, he said he'd take my reservation for same day service but advised me that there could be a wait-time of up to three hours from the scheduled time. I accepted because I had no other options, I needed transport in a hurry because of the coming snowstorm. The appointment was booked for 4pm. The driver Nadil showed up at about 4:15 thankfully and from the moment he met us he provided very courteous and professional service. The ride home for my mom was very pleasant. When we arrived we discovered my mom's wheelchair elevator was not working. Nadil had no problem helping me lift my mom and her chair up a couple of steps into the entrance. Just goes to show that people make the difference! Thanks Van Medic and especially Nadil for your excellent service!

Amazing service! My mother had a hip replacement surgery on Monday and was released from Hospital on Thursday.

I never used this service before, but we were completely dependent. I cannot thank them enough - we were absolutely thrilled by the quality of the service and attention to care. My Mom was transported from her hospital room to her home including all bags and flowers on time and without complications.

I highly recommend this service and was touched by their attention to the patient's needs after surgery.

Thank you!!!