Sélection Vista

My parents are living there and they enjoy it very much. The lobby is bright and airy and very welcoming. They decorate according to each holiday and season which makes for a nice atmosphere. My parents particualarly enjoy the pool activities and the exercises. I have been to a few of their activities, mostly concerts which ofcourse is designed for the elderly. I know they enjoy the singalongs. The food is fine, I have eaten there on a few ocassions and have never had a bad meal. It can be a bit repetative but the quality is good. The staff are exceptional and very friendly and of great service. If eVer something needs to be done, it is done within an acceptable time frame. The staf know me by name and are always very welcoming to me and my family. A special shout out to MELISSA , the evening receptionist who is so friendly and welcoming and who makes sure the residences have their favorite dessert. If I were to make one improvement, it would be to make sure that all residents get their fist choice of their menu as food tends to run out fast , the residents shouldnt have to eat at 4 30 to get their first choice., all in all we are very happy with THE VISTA, continue providing great care and making The Vista such a lovely safe place for the elderly ! :)

My mother stayed in the extended care wing of the residence and my review is based on this. Beginning with the building , it is relatively new and situated in an area which is quite central in the central west area of Montreal. It is meters away from Decarie Blvd, so access to downtown or the west island is not a problem. The interior is bright and airy and well appointed. It is very welcoming and a pleasure to hang around. There is ample indoor parking , although the number of spots for visitors is rather limited. The worst aspect of the building is the architect (who should have failed his program) is the fact that there are 2 small elevators for such a large building. Expect to wait for them especially during dining and entertainment hours. Speaking of Entertainment, it is usually good, ranging from excellent down to well... maybe they should have stayed alonesinging in their shower. . but the residents love it.. I enjoyed accompanying my mother to sever concerts where they offer coffee and DELICIOUS cookies... In terms of food, it is typical institutional food.. a bit uneven in quality and taste .. and most residents i spoke with sort of give me 'that look' if i ask them if they enjoy the food. One thing i would say for the ECW (extended care wing)..is that they go beyond the call of duty to try and make their residents happy. My mother is a picky eater and they they tried hard to find things and ways of preparation of the food to keep her happy. The deserts though are quite tasty !
Care on the ECW floor is a little uneven. When they are there, they do a great job. The PABs always found time to sit with my mother and have discussions with her. Other times, the PABs are absent and it takes a little too long to answer a call. Weekends were more of a problem when they had temps come in. They were not as professional and caring as the regular staff. Turn around is a bit high. Not sure if salary is an issue,, but not all are happy campers. Probably typical in this environment.
Why 5 stars ?
The non care-giving staff is second to none. Yvonne (mainatainance) and his staff are kind, professional and eager to please the residents and their families. The Nursing Director is professional, friendly and takes as much time as needed to deal with any issues with the residents.
The director , Carlos and the assistant director, Lisa are award winning administrators. Dedicated to their jobs, dedicated to the residents and always available for consultation. I felt that these people were part of my family and to me.. customer service is number one. If i had an issue, they were (with an exception here and there.. they are busy and only human lol) eager to rectify the problem. All in all i'd recommend this residence without reservation.

Clean. Well maintained. Good access Bs location.

nice

New establishment, feels like a hotel resort ,very expensive

My mom in law lives here and we like it.