| DETAILS: | Bicycle store, Store, Point of interest, Establishment, |
|---|---|
| Address: | 800 Rue du Sud, Cowansville, QC J2K 2Y3, Canada |
| Postal code: | J2K 2Y3 |
| Phone: | (800) 711-9210 |
| Website: | https://moosebicycle.com/ |
| Opening hours (Edit) | |
|---|---|
| Monday: | 8:00 AM – 5:00 PM |
| Tuesday: | 8:00 AM – 5:00 PM |
| Wednesday: | 8:00 AM – 5:00 PM |
| Thursday: | 8:00 AM – 5:00 PM |
| Friday: | 8:00 AM – 5:00 PM |
| Saturday: | Closed |
| Sunday: | Closed |
UPDATES 17/06/2019
The person I talked with reached me and apologized for the whole situation.
He took the time to explain how the mistake of not contacting me back and not having the same price happened.
Then he offered to deliver it to me, himself, fully assembled, at my place and with a serious discount for the inconvenience.
The process wasn't smooth as expected but I appreciate the effort to right their wrong
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I am very disappointed with my experience with them. I met them at Verdun, where they were out on the streets with different stores trying to sell some bikes. I talked with their representative there because they got a sales ongoing and were selling the assembled bikes for 450 CAD$.
I took the guy contact and left after he promised me that if I would come back at the same store 2 weeks later and give his name, they would sell it to me at the same price and assembled.
I came back 2 weeks later and the guys at that stores told me that they could not help me and that I would have to call them and fix it myself...So I did because I love the damn bike! Once, got someone on the phone, he took my message for the guy I talked with, they told me he will come me back. Another week passed....no call, so I called AGAIN! They confirmed that the message was there, and took my message AGAIN! tree more weeks after, still nothing.....'TIL THIS DAY! The worse part is that I told them that I was waiting for their come back to pick another bike or not, they were not considerate enough to come back to me...
I do love their bike, the design, the quality and everything but I was very disappointed by the quality of the customer service and the lies they gave to me. I believe that if this is how they treating their customers in general, people should know
Good bikes. Good service and knowledgeable staff.
Fantastic product - REceived my fat bile in time and having a blast with it. Sturdy bike for all biking fan. Can use in winter and summer! TY Moose
The phone number for Moose Bicycle of Canada is (800) 711-9210.
Moose Bicycle of Canada is located at 800 Rue du Sud, Cowansville, QC J2K 2Y3, Canada
The website (URL) for Moose Bicycle of Canada is: https://moosebicycle.com/
Moose Bicycle of Canada is open:
Monday:8:00 AM – 5:00 PM
Tuesday:8:00 AM – 5:00 PM
Wednesday:8:00 AM – 5:00 PM
Thursday:8:00 AM – 5:00 PM
Friday:8:00 AM – 5:00 PM
Saturday:Closed
Sunday:Closed