Indigo - Conestoga

I used to work at the old location about 15 years ago and thought it was awesome. But this new store is amazing! With the feel of being at home, clean, nice colour scheme. And the kids section has a great selection of items.

While at the store for a purchase the associate noticed I had two Plum rewards accounts and therefore I was not collecting all my rewards on one account. The part of the experience that I found impressive was I was unaware and she brought it to my attention. She then told me it was difficult to correct and may take some time, but to leave it with her and she would take care of it. I have to be honest I didn't expect it to be looked after, but when I checked my account later that day it was! I tend to find with most retail stores you really have to push and follow up to make sure your questions or concerns are taken care of and this was the complete opposite. I unfortunately did not catch her name but on my receipt it shows operator 892AH. I hope this gets to the right person and she gets the recognition she deserves for a job well done!

Loved the store .... But this is more a gift shop than a book shop.... It's sad that there are so few people purchasing books (printed copies) these days that a store like Indigo has to rely on gifts and coffee to cover its costs. Apart from that, their selection of books makes for a good visit. They should make more of an attempt to keep their prices lower and encourage children to visit their stores more often. Our children are the consumers of tomorrow... If they have no interest in books then stores like Indigo gave a very uncertain future....

Very helpful employees who are eager to find you what you need. The place is also huge with a wide variety of books. Also has multiple different sections with kids stuff, stationary, games, etc. Plus the employees can check you out on the floor which is quick and convenient