Bluewater Imaging - Eglinton & Dufferin

So first time going to this location , I usually go and get ultrasounds done at the Woodbridge location. i must say this was a way better establishment than that dump , yeah sure the dufferin & Eglinton looks and feels like a basement but the service makes up for it . I see alot of people complaining about that one horrible experience but mine went smoothly from the time I walked up to the very polite and greeting receptionist to the ultrasound technician who was patient and calming . Yeah I did have an appointment and it took an extra 20 min to get in but that was expected, Overall not too bad of a venture from my usual location.

I saw the poor reviews and thought "Surely it can't be that bad"...well it was.

Sketch part of town and the road was littered with construction. Had to run 7 blocks from the subway station to get there on time. When I got there I was told they couldn't do anything for me because I hadn't brought some form from my referring clinic. But no one told me I was supposed to bring any form. I had used the form previously to book the appointment and figured that was all I needed it for. The lady I booked the appointment with never mentioned having to bring it in-person on the scheduled day.

The receptionist was super aggressive, saying I had no common sense, and almost yelling at me "Why didn't you bring it? Where is it? Go get it!"

I live an hour away from this clinic and when I asked to reschedule she told me I'm being charged 50$ for no-show and her having to cancel the appointment. How am I a no-show when I am standing there, on-time?

Edit: added 2 stars after coming back a week later after rescheduling. Different receptionist was much nicer and the procedure was quick and professional.