Journeys

I was at the Journey’s Fairview location over the weekend with my family. It had been awhile since I entered this particular location as my preferred location is Scarborough Town Centre due to previous experiences at this location but my daughter was looking for a specific Vans and it’s rare to get her out to the mall. It was a little busy and a younger woman who was working with a customer near the front of the store gave us a really warm welcome and greeted us with a big smile. At first I was slightly surprised that she took a moment to say hello and welcome us even while working with another customer. I was with all 3 children and my two youngest were a little roudy. The woman moved briskly back and forth from the backroom to the front. We had been in the store a few minutes and she came over to us to ask us how we were doing this weekend. She was very pleasant and genuine as she spoke, she noticed the two youngest were playing around and kneeled down to speak to them, offering them some stickers. She asked if there was something we were looking for and my daughter began to discribe the shoe she was after. She scanned the shelves but didn’t see it, and admitted she was new. She asked if we could wait a moment while she finished cashing out her previous customer and she would check the computer for the style. We continued to look around and I noticed how swifted and pleasant this young woman was with everyone, she really ensured everyone in-store was greeted and helped. It wasn’t long before she returned to us and asked my daughter to come view the style catalog on the computer. We found the style but the style wasn’t available at this location and the woman tried to see if any other location close by had it, with unfortunately no success. She explained we could place a special order but I’m always hesitate with online orders. Before placing the order she offered to bring a similar style out to try on to narrow down the size my daughter would need. She took her time with us which I appreciated. When I asked her name and for her manager’s name because I wanted to put in feedback she proceed to say her name was Chelsea and that she was actually the new store manager. We did order the shoes because we felt confident in the sizing and we are looking forward to receiving it in the mail. I was thankful for her paitents and professionalism in-store. Defiantly be revisiting this location in the near future!

Bought shoes for my son and he loved it! Service was good too