La-Z-Boy Furniture Galleries

David Ross made the purchase of our new sofa painless. We were given the time to make our decision without pressure.

All of our questions were answered fully and every step of the ordering and delivery process was clearly set out.

My experience with David Ross and the Markham location has been outstanding. From my initial contact through the website, David's follow up was excellent; calling and emailing me in order to connect. Once we spoke on the phone, an appointment was set and I went to see the items I had researched.

Dave's affable style put me instantly at ease. He addressed all of my concerns and explained in detail the differences of the sofas I was looking at. He tailored his approach perfectly, not talking down or too technical to me at any time. It was one of the nicest big ticket purchase experiences I have encountered. He made a genuine connection which I truly appreciated (especially since I've been in sales for almost 30 years myself!).

To give a little context, it took me 3 years to fine my last sofa (over 15 years ago). This purchase took about 2 hours in the store and I am so happy with my decision.

I left with a wonderful product, recommended by Dave (not one of my original 3 choices). This was because Dave took the time to listen to me and match my needs and wants with a product that I think my family will enjoy for many years to come. I would not hesitate to recommend the Markham location to anyone in the market for new furniture. Be sure to ask for David Ross!

David Ross and Lulu Zhou were the La-z-boy staff who came to my condo. They were so easy to talk to about what I wanted but also professional in making suggestions about I needed to change. My furniture was old and dated but they did or said nothing to make me uncomfortable. They took lots of pictures and measurements. I met David at the store for about two hours to look at various options. I meet two days later with Lulu to see her presentation for my rooms. She had carefully included what I wanted to keep alongside her suggestions. It was Avery easy process and successful for me. David carefully completed the sales process.

Lexie was a wonderful and pleasant sales person. She made the experience very comfortable and friendly. She was able to answers all my questions and was also able to give me a few tips to improve my living space. She really understand what I wanted and she did great ! Thanks you Lexie !

We were advised by David Ross who first listened to our thoughts on what we wanted in a recliner chair. Then, taking my physical characteristics into account, David showed us 7 or 8 different chairs, explained the features of each, and gave us all the time we needed to try them. We selected a chair and he explained the warranty and its possible extension and advised us on how to keep the leather in good shape. We’re very pleased with our purchase and couldn’t have worked with a better sales advisor. On a scale of 1 to 10, we would give David an 11!