| Category: | Point of interest, Establishment, |
|---|---|
| Address: | 1271 Denison St Unit46, Markham, ON L3R 4B5, Canada |
| Postal code: | L3R 4B5 |
| Phone: | (905) 534-7008 |
| Website: | https://www.trochi.com/trochi-travel |
| Monday: | 11:30 AM – 5:30 PM |
|---|---|
| Tuesday: | 11:30 AM – 5:30 PM |
| Wednesday: | 11:30 AM – 5:30 PM |
| Thursday: | 11:30 AM – 5:30 PM |
| Friday: | 11:30 AM – 5:30 PM |
| Saturday: | 12:00 – 4:00 PM |
| Sunday: | Closed |
Needed a replacement wheel for my daughter's suitcase. Went on the website and found that it was under warranty.Contacted the office in Richmond Hill and received the best customer service - Thanks Terry! - Just had to send a picture of the wheel and a copy of the receipt and a replacement was on the way.
Amazing customer service! He stands behind his products and ensures client satisfaction is a top priority.
A fantastic company do deal with when something goes wrong! Had a wheel come off (snapped) and after being on hold with a Canadian Airline and told it would take a while before they would get to my file.....I was extremely frustrated! Called Trochi and had the luggage repaired within the week. Great people to deal with...super friendly!!!