goba Sports Group

(Note to readers: I am posting on behalf of a Springfree trampoline I recently purchased. I did some research and goba Sports Group represents the Springfree brand. I couldn’t figure out how to leave a stand alone google review for Springfree and I don’t have Facebook but I definitely had to write this).

I just want to say that not only is the Springfree trampoline incredible, but the overall customer service experience is first class. My trampoline was delivered today. I paid for installation and was told by the installers that there was a manufacturing error and they could not finish the job completely. Subsequently, I was not very happy as a lot of my time, energy, and money went into my trampoline research and purchase.

I contacted the customer service department immediately and I can honestly say that I was pleasantly surprised. I spoke with Jeff from the Dallas Texas area and it was the best experience I’ve had with any company in my entire life. He was simply incredible. I cannot say enough about my experience, and even though the identified problem was with the contracted installers (not the manufacturers), it did not matter. Jeff took accountability and was able to guide me through the dilemma and find a solution. He assured me that Springfree would send out new installers to fix the issue (btw—the issue is minor, it’s an easy fix, as the installers just had trouble with two of the rods) ASAP and I could not be happier.

Jeff (I really wish I knew his last name), from Dallas Texas is amazing and Springfree should be honored to have him on their team. I asked him who I could call to sing his praise to and he said it wasn’t necessary. He said that he was lucky enough to be a part of a great team and didn’t need any special recognition. Jeff’s humility is a sign of true leadership and he inspired me (in the short ten minutes that we spoke) to be a better human. Thank you, Jeff!!!