Customer Ratings and Reviews
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Steve and Christy Duckworth on Google
(September 23, 2022, 3:39 pm)I purchased a 36 inch premium pool fence through a third party vendor. There were missing parts (half the installation hardware). Called vinyl works, but never got a call back. Luckily, the store was able to get the missing parts shipped. Overall quality of the product is good, 4+ stars but customer service seems lacking.
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Patti Overhoff on Google
(July 1, 2022, 2:01 pm)Bough a vinyl deck during spring 2021 of pandemic. Arrived in November and we put into storage Fast forward to June 2022. Found we were missing a support bracket and called pool store. No parts in stock so I emailed Vinyl Works Canada via website on June 18th. They responding via email to send correct address which I did on June 20th. No response so I emailed a second time on June 24th thinking it was issues with my email. No reply. On June 28th I used the online form and immediately received a response with apologies and that the part would be overnighted. It indeed arrived the following day! I guess if you have issues contact them with their online form and don't rely on email. Glad everything is finally straightened out!
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Carolyn on Google
(April 24, 2021, 3:48 pm)What an amazing company! I messaged them yesterday saying I was looking for pins for my pool ladder platform (our pool supply store was claiming they didn’t have any so they would have to order and sell to me). Even though it is actually the pool store that lost our pins when they were opening our pool. This company responded within five minutes and today I’ve received three times more than I need via UPS, no charge. Thank you so much! What amazing customer service!
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Nicole Snyder on Google
(September 13, 2020, 7:10 pm)I am changing my previously bad review. Although I did have a difficult time getting my VMs returned or speaking to someone over the phone in regards to missing all hardware required to install a pool fence kit, I did find a response to an inquiry I sent via their website, in my spam filter. My sincerest apologies. The company did say they would remedy the problem.
Photos of Vinyl Works Canada
Photo by VINYL WORKS CANADA (Show full size)
Questions & Answers
What is the phone number for Vinyl Works Canada?
The phone number for Vinyl Works Canada is (905) 353-8008.
Where is Vinyl Works Canada located?
Vinyl Works Canada is located at 8000 Blackburn Pkwy, Niagara Falls, ON L2H 0A6, Canada
What is the internet address for Vinyl Works Canada?
The website (URL) for Vinyl Works Canada is: http://www.vinylworkscanada.com/
What days are Vinyl Works Canada open?
Vinyl Works Canada is open:
Monday:7:30 AM – 4:00 PM
Tuesday:7:30 AM – 4:00 PM
Wednesday:7:30 AM – 4:00 PM
Thursday:7:30 AM – 4:00 PM
Friday:7:30 AM – 4:00 PM
Saturday:Closed
Sunday:Closed
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