Blinds To Go

I live in a rental unit with very large, long windows. When I moved in, there were Blinds to Go custom blinds installed. One of the cords on the blinds frayed over time and one of the sides of the blinds would no long go up. I spoke to a customer service rep online who told me to bring the blinds in to my nearest location and for a fee (as I was not the original purchaser and so the lifetime warranty wasn't under my name) they would send them off to have the cord repaired.

I had quite a bit of difficulty getting them down (10 feet long), and borrowed a larger vehicle to get them to the store. When I arrived I was told that they could not repair the cord (which is covered in the warranty) because the blinds had some tearing (which I did not care about/want fixed) and their repair people would not touch them as a result. I was served by two women, a newer staff member and a manager. I was fairly upset at this revelation as I did not want to purchase brand new blinds as I do not own my unit and also the windows are very long and hard to find coverings for and simply wanted the cord repaired. It was difficult for me to understand why the warranty on the cord could not be fulfilled because the blinds had a tear. After months of my blinds not functioning properly during quarantine, I was frustrated.

Both employees, however, were very kind and respectful and listened thoroughly to my concerns. I could tell that they wanted to help me but the problem lied with the repair people who from my understanding refuse to fix blinds with other issues. The manager said that would speak to them on the phone on Tuesday and see if they could just fix the cord. The manager also went out of her way to transfer the warranty in my name which she didn't have to do. In the end, I received a phone call two days later to say my blinds were repaired and ready to be picked up at no cost to me. They are now reinstalled in my apartment and are completely functional. These two employees really turned around what could have been a very poor experience for me and so I just want to say a great big thank you!!!

We recently purchased blinds here during the pandemic, I can truly say the customer service experience was beyond excellent. Our sales representative is Steven Gray, he helped us out and made our purchase quick, he understood our budget and by no means tried to off track us into other products.

We will definitely return to this location for future purchases.