The Sleep Factory

I went to sleep country in Whitby, where the staff were very pushy, and the mattresses quite expensive. I needed a mattress and box spring for a guest bedroom, that doesn’t get used very often, and was feeling pressured at Sleep Country. Sleep factory was my next stop. Very friendly owner welcomed us when we came in. He asked what we were looking for and showed us our options. From there he left us to try all the beds in our own good time. I finally picked one. With the purchase, comes a free set of sheets or a mattress cover. I needed a mattress cover, but they were out, so the owner gave me a more expensive one. The mattress was in stock, so they loaded it in my truck, and I was on my way! The bottom line is they have great customer service, great selection, and I will refer them to anyone looking for a mattress.

So we were in the market to buy a new bed as we were moving.

When we arrived, we were approached by super friendly staff. The place is no nonsense. Situated in a factory setting, with what they specialize in: beds.

Mike was honest and very knowledgeable. We fell in love with a king size bed that was very similar to our queen. Mike literally said we couldn't find a better deal anywhere else, and he was right. We compared with other places and they were the best deal.

Fast forward to our move day. We were expecting to hear from them to confirm delivery but nothing. When I called, I spoke with Angelo, who admitted there was a mix up and had us scheduled for the wrong date. As we needed a bed tonight, he promised he would deliver after they closed.

Lo and behold, after 6pm, Angelo delivered on his promise. He delivered the bed, had set it up for us (on his own, wearing dress clothes) and even gave us two luxury foam pillows as a thank you gift.

Super pleased with the quality of service this place offers. They really take care of their customers. Even if there was a mix up, they are quick to admit it and make amends.

I recommend to anyone looking for quality products, at very competitive prices, sold by quality staff.

Thank you!

So I wanted to wait at least 2 weeks after my purchase to give feedback!! In 100% honesty I'm beyond happy with my experience not only were the staff incredible my 8" futon mattress is great exactly what I was looking for!!! So I just wanted to thank sleep factory for the amazing experience we will definitely be back in the future for any of our comfy mattress needs!! ?

Nice place. It's not one of those gigantic warehouses but they manufacture some of the mattresses, so you can get something decent without breaking the bank. The owner is a friendly guy and and you don't feel rushed or pressured like those places where the salesman is paid by commission. That's important when you are on a budget.