WILLY'S PIZZA

Good food at a decent price. Always hot and on time.

Willy's Pizza has such a disarming name... I've never met anyone named Willy that I didn't like. I've actually never met anyone named Willy to tell the truth, but if I did, I'm pretty sure they would be nice. Oh the Pizza was good.

I have ordered 4 times now from the richmond location without issue and each time the pizza has been absolutely delicious. Tonight I ordered the new cheeseburger pizza and when it arrived the delivery guy did not have enough change to give me back what I requested, which would have left him with a tip of 3.75. He has just enough change to give me back an amount which leaves him with 4.75 for a tip. Call me cheap, but along with the 2 dollar delivery charge (which I am fine with) I didn't want to pay 7 dollars total in extra on top of the price of one medium pizza and pop. He is visibly annoyed when I go back inside and find enough toonies and a couple of 5 dollar bills and some change which unfortunately gives him the exact amount with no tip. I apologize to him but hey, it is his responsibility to come prepared to work with a proper float. At this point he tosses one of the quarters I gave him on the ground in disgust and walks off. Kind of scary if you ask me. When I get back inside I open the pizza to find out that it is a thin crust but I did not order thin crust. I call the location and the cook tells me there is nothing that he can do because I chose the gluten free option on my order, which I did not. The gluten free option is 5 dollars extra on top of the price of a regular medium. I was not charged 5 dollars extra. I ask to speak to a supervisor or manager and he tells me no one is there and he has to go because he has orders to make. I get mad and he puts somebody else on the phone who pretends they are the owner and he also proceeds to tell me I am wrong and it's what I ordered. I am getting real mad at this point and finally (after they scream at each other for five minutes) the first cook gets back on the phone and tells me he will make a new one and send it over. So basically they wasted 15 minutes of their own time as well as mine. I am writing this review before my remake arrives. The way they treated me like I was some sort of idiot while trying to cover up their own mistake has made me very nervous about the coming pizza. This was no fault of the franchise, but instead some pretty dull employees who couldn't make a fast decision on how to solve a problem that was clearly their fault. Very disappointed. I hope the owner questions this night crew and keeps an eye on them. UPDATE: Thankfully the manager has since reached out to me and apologized for the mix up. Also, the remake pizza which arrived after was excellent. Thank you Willy's. It's not hard to see why you have six locations within the city.