Southbank Dodge Chrysler Jeep RAM

Came in last week with my wife to look for a new or used dodge caravan. Was greeted by the sales person Brian who took the time and answered all of our questions. He provided us with various options which in the end, we purchased a 2017 caravan which we are extremely happy. Paul from finance provided us all options in terms of finance and warranties, was extremely friendly. As well answered all of our questions. I have to say, myself and my wife are extremely happy with the service we received at Southbank Dodge, from Brian, Paul, the admins and the service technician (Guy). Will definitely shop there and bring my van for service there and will highly recommend to friends to shop there.
A+++ service and customer service

Went to them to look at 1 vehicle and after a second visit, determined that it wouldn't work. Was able to find my current vehicle on the second visit and had a wonderful experience. The staff were all super friendly and no real sales pressure. My sales rep Kyle was very easy going and when decided to change vehicles he was very understanding. While this is my first experience with Southbank Dodge, it has been a spectacular one. I would highly recommend that if you are looking for a New or Used vehicle, go check them out and ask for Kyle. He will treat you right.

I had a great experience at Southbank Dodge. Everyone did all they could to see that I could get into a new van. I wanted to especially thank Kathy, Paul and Mark for everything they did to get me a great rate and all the extras I wanted in my new Grand Caravan. I have already told all my friends to go there instead of anywhere else.

We have bought two cars from Southbank and the cars are great the service personnel are great.

So where’s the issues? Southbank is close to the military base and all of us are always recommending them, yet there are zero service or parts deals for members of the military.

I am certain that I was told by my sales rep that we would have free storage on our winter wheels for the length of our posting to Ottawa, yet that is not the case and unfortunately it is not written into our sales agreement and that’s on me. But come on, charging for storage and install, and then telling me there’s no time to complete the recall that’s out? That’s bad business my friends. $140+ for a wheel change and storage is a bit high don’t you think? I could have easily stored in my shed and done them myself, but I thought it was part of our 2015 deal but no such luck. Went back and bought a 2018 JL though, and still didn’t complain. But I think it’s time you paid us back a bit.

I was also disappointed I had to walk around the back to get my car, passing by a bunch of smoking employees swearing about this and that. Maybe drop it out front or park it near the front, or make a new smoking area nowhere near customers.

How about giving military personnel 15 or 20% off parts and service to show you appreciate what we do, and especially appreciate us being customers and bringing new customers in.

Again the personnel are great and Guy was especially helpful.