Romantic Fireplaces Kitchens and BBQ's

We have been dealing with Mike Pilon for over 30 years. We recently purchased another quality wood stove product for our new build. We again were given expert advise on choosing the right stove for our needs. They are always there to answer any and all questions. The installer took the greatest of care getting this 600 lb beast into the house. Nothing was damaged and he gave the best tutorial on how to operate the stove instead of us having to refer to the manual and instruction video. Personalized attention is appreciated in this age of technology and it is nice to know there is a human to talk to when we need help and advise.

In the midst of a pandemic, you would not expect success with a household project. But with a necessary shutdown in the middle and a number of surprises along the way, this company stuck with us and delivered a lovely new gas fireplace. Its completion happening during very warm weather added an element of irony for which we do not hold them accountable. Thanks to Mike, Charlie, Matt, Murray and grandson. We will think of you during the cold winter months and are happy to recommend your company to others.

We were looking for a replacement of our old wood burning fireplace with a brand new gas unit in a new place that we recently purchased. After shopping around, we decided to hire ROMANTIC FIREPLACES. We had a terrific experience with Mike Pilon, the owner, and everyone at Romantic Fireplaces. Mike and his team are simply fantastic. They worked hand in hand with my contractor, Jean Marc Lebel, La Belle Maison Painting and Decorating, for the framing of the fireplace. Everything is done to Code and the end result is amazing. Future projects on the pipe with Mike: fireplace in my master bedroom and a BBQ on my deck. We highly recommend ROMANTIC FIREPLACES. Thank you Mike and Jason and all the team.

I had a beautiful electric fireplace installed by Romantic Fireplace about two years ago. Mike Pilon, the owner helped me with choosing the best design and unit for my condo. What impressed me most was the total service that they provided - not only the fireplace, but the design and installation of the mantel and tile work. They use their in-house installers for all the aspects of the job - the result was a consistent and "no surprise" installation. After about a year of use the fireplace unit developed a persistent squeaking noise in the blower motor. Romantic Fireplace came out twice to fix the problem - with limited success. As it was feared that this unit had a defect, Mike Pilon contacted the manufacturer and successfully negotiated a replacement unit. This morning Matt, their professional installer, came over to install the replacement unit. What a beautiful installation job! - Matt and his helper did an outstanding job - neat and very clean installation - See attached picture. I did a lot of research before committing to Romantic Fireplace two years ago - and I'm so glad that I did... It's all about service and customer care and Romantic Fireplace ranks top 5 stars from me!!!

Great place to get a fireplace of any type. We went looking for a wood fireplace insert to install in the smaller than usual opening already in our home and spoke to multiple companies. No one took the time to talk about all the options like the guys over at Romantic. They even mentioned how a new product which would be a better fit was being released soon and that we should wait for that one, they were absolutely right. Even the install guys were A+, they made sure the fireplace fit and was installed properly even though it definitely was not easy, and when they noticed a small dent in the trim they told us they would be ordering a new one without us even having noticed anything. That’s good service. Great experience and great company that takes care of their clients.