Koodo / TELUS

Extremely happy with the service here. There rep went out of his way to help me instead of saying "sorry, but I cannot do anything" and chase another sale. Go to this store if you are or want to be a Koodo customer.

Every so often you meet a quality person...I felt that way about Hadi Shureih when we met a few months ago. He mentioned that he was in the cell phone business, so I asked him if he would call me when there was a deal to be had as my family was due for phone upgrades...cause the iphone "cult" kinda forces it upon you. In any event he not only followed up and called us last week but took a fair amount of time to first thoroughly understand our needs, before drawing on his vast expertise to formulate spot on recommendations. In addition, he went the extra mile with TELUS to get us the very best possible deal. Finally, the fulfillment experience was first rate. If my mother used a cell phone I would have her talk to Hadi and his team, that's how impressed I am...so I would highly recommend Hadi...he is my cell phone guy in perpetuity!
P.S. I rarely take the time to write reviews...this is being sincere about my experience.

The best customer service experience I've received. It was a pleasure working with the branch Owner, Hadi, who was honest with us about every step of the process, did his best to get us the best value, and consistently went out of his way to help or accommodate us. I recommend Hadi and his team to everyone!

Excellent service! Been a long time customer of koodo and this location never fails to disappoint!

I specifically chose this Koodo location based on the very positive Google reviews and I got excellent service. During my first visit, Matt patiently answered all of my questions, and helped me save money by looking at my current use to choose a phone more appropriate to my needs. When I returned a few days later to buy the phone, Matt went through my purchase with me, made sure it was the price I expected, walked me through the setup of my new phone, and made sure it was working before I left the store. I highly recommend going to this location if you're interested in having a phone with Koodo. Well worth the 30-minute bus ride from downtown.