Match Eatery & Public House - Chatham

The food is good.
Restaurant was busy, but conversations could still be heard and had without yelling.

The expedition of the order could be quicker. Overall a great atmosphere and menu

So, my wife and I stopped into the Match Eatery at Cascades Casino in Chatham this evening. So when arriving we were advised that since we did not have a reservation it would be a 40 minute wait or we could sit at the bar. We decided to sit at the bar. We were given menus right of way and one of the bar tenders come over on a reasonable amount of time to take our drink order and make a good recommendation.
After looking at the menu, my wife decided on the evening special, but I could not decide, so we agreed to get the nachos to give me more time to decide what I wanted.
We ordered the nachos "to start" and held on to our menu's. Several minutes later I signaled to the server that I wanted another beer.
While waiting on our food, we noticed our server tell one of the other bar tenders what we and her other customers had ordered, and see left. It appeared that she was going on break.
The bar tender that took over, did not even acknowledge us, nor any other diner's.
Our food came out and the runner asked where it was going, the people beside us that ordered 15+ minutes after we did, and also ordered nachos. The bar tender told the run that is was one of us and said, pointing, for them. I intervened and said that is was our order.
We had not recieved plates, cutlery, or even napkins. The nachos were great btw. It was about 5+ minutes and he finally dropped off plates and napkins... No cutlery.
From that point, he never asked how things were or if there was anything else we needed.at one point, the 3rd bar tender said to him, "I think the need cutlery".. refering to us and he simply shrugged it off. That bar tender did eventually ask us if our food was fine and that's it.
So, we never had a serve acknowledge or come by again until we had finished the nachos. He, took the plates away, not saying or asking anything after our plates were empty and drinks were empty.
The original server returned from brake and I asked for the bill. When bringing the bill she ask for confirmation that we only had 1 drink each, I corrected her and said I had 2. We where there 1 1/2 hrs, I would normally have had 3-4 and my wife 2-3.
So, the service was aweful. We were never asked to order a meal.. only have the Noch app..mid you it is big and good.
The male bar tender should find a different job, cause he is bad at that one.
Over all, the service made things a bad experience for our first visit. The food was good, service not.
The only reason I gave 3 ? is that the manager was very attentive to my concern.
I would never leave a bad review without telling the manager/owner of the situation.
I believe the manager is Kim although I forgot to ask her name. She handled things very well, listened an acknowledged what I was tell her and I thank her for that.
I will, be going back after speaking with the manage and hope that it is a much better experience.
I would still encourage you to try it out, as I said the nachos are great and all the food coming out looked awesome, next time I'll try some.

Business lunch was far better than expected! Tasty meal with exceptional service from Lisa.

This is a very nice social environment. Cheap wing night on Thursday is always a good treat but live music on Friday night provided great entertainment. Food is good and drinks are cold!