Vogue Optical

Best experience ever! As soon as I entered the store I felt as though the staff was there for me and REALLY listened to me. I needed new glasses and tried on lots of pairs and they were patiently helping me, and I mean they VERY patient. They helped me decide as the selection is amazing. Lily and Heather are sweet, kind and caring, and give the best customer service ever. Randy the Manager is awesome and I think that is why all the staff are happy as he really is sweet and goes above and beyond to make sure the customer has that top notch excellent customer service. To the owner of this store you are very lucky to have the staff you have, I hope you know they give excellent customer service and go above and beyond. Kudos off to all of them. Dog friendly too!

Thank you so much to Randy from Vogue on Robie Street! Your customer service was amazing, you’re caring and you went beyond to make sure I got what I needed. Thank you for all your help, I’ll be back for sure!

I've continued to come back to this location for years thanks to the amazing service of Heather. A couple of weeks ago, I almost strayed from habit and ordered a couple pairs of glasses online to save a few bucks, but after some thought, decided I would rather support this business and decided to wait. I went into the store last night and was disappointed Heather wasn't working... until I met Randy. SO attentive, friendly, honest, patient.. the list goes on.
I found a pair of glasses that were a little different from what I'd usually gravitate toward and was unsure about them, but felt Randy was truly giving his honest opinion about how they looked on me.
It's so refreshing to experience such consistently amazing customer service.
THANK YOU!

Had a mishap this afternoon that ended with a broken arm and a misshapen lens wrap. I went to vogue on Robie St. fully prepared to pay for the repair and to have a wait time. I was greeted immediately and the gentleman who greeted me was able to tell by looking what was wrong and he PROMPTLY offered me a solution. He took my glasses and returned with them repaired and in much better condition . . . . .at no charge and 5 minutes max!

Great service and would highly recommend. I Look forward to dealing with them in the future.

Randy and team give great service, always so helpful.