Portia Ella

Lauren was wonderful. Helped us pick out some wonderful products. So helpful and knowledgeable

10 stars for customer service and product knowledge. Devika and Lauren are really warm and friendly and know so much about skin and what works best for each person according to their skin's needs. They are really intentional about helping instead of trying to push products on people. And the atmosphere is relaxing. Thanks girls!

I came to Portia Ella on the recommendation of a friend who raved about their products and staff. From the moment I walked in, Lauren offered great insights, honest feedback, and led the conversation naturally. Her product knowledge for the various brand lines as well as for my specific skin concerns put me completely at ease. I bought a few things to try out and have loved the results so far!

I've been to Portia Ella twice and both times were an amazing experience! Elissa really took the time to help me out and suggested products that were appropriate for my skin type. I never felt pressured by her to buy anything and she graciously gave me samples of products to try first before purchasing. Her vast knowledge of the products made me feel confident in her suggestions. It's been almost three weeks and the products that she suggested are amazing and are helping a ton. I can't thank her enough!! I seriously love this place!

I was recently in the store and I feel the need to share my experience.
I first heard of your store from a very dear friend, and prior to that I really had no knowledge of you guys as I had yet to make the trip to the outlet mall.
From the moment I walked in, I was greeted by friendly but non-pushy staff. When I started to ask questions, the staff let me know that she was just helping out and the main staff had slipped off to the washroom and would be back soon to help me. I found this honesty refreshing. In so many other stores, I feel like the salesperson would have faked it with me, possibly convincing me to buy something that wasn't actually appropriate for my needs.
When the main staff returned, she asked me just enough questions that made me feel comfortable with her knowledge-base, but not overwhelmed. She eventually led me toward the Viva line from Vancouver. I have NEVER splurged on skincare for myself so buying the entire line was completely outside my comfort zone, but I felt confident in doing so thanks to your staff. After using the products for about a week, I am thrilled with the results!
I will be back to the store, I have told all my friends to go to your store, and I have thanked my friend that referred me for exposing me to your store.
Keep doing what you are doing!! I believe whole-heartedly in the mission and values that you and your staff exemplify.