TD Canada Trust

• Machaela Mullaly on Google
  
  
  (August 2, 2018, 10:40 pm)

  The tellers here are always friendly but I had an especially nice experience today with Jackie Ross. Very kind and very helpful. Thank you!

• Derek Schimanski on Google
  
  
  (June 14, 2018, 11:14 pm)

  EDIT: Issue was resolved with the branch. There were communication problems between the branch, myself, and what the website reports. The branch manager reached out to me and personally solved the matter! Thanks to everyone looking into this!
  
  ________________________________
  ORIGINAL MESSAGE:
  I have a GIC with TD. It is set to auto-renew every 18 months. During the 18 month time period, the funds are 'locked in' and inaccessible. This is perfectly normal and was understood between myself and the bank manager at the time when I acquired the GIC.
  
  I was told, at the time of signing up for the GIC, that if I wanted to stop the auto-renewal process I simply had to contact the branch and a manager would put in a 'stop' notice so that at the end of the 18 month period the GIC would NOT renew and I would have access to the funds again.
  
  On two occasions I have gone to this branch to cancel the auto-renew on my GIC and on both occasions I was lied to. On both instances I have gone to a teller, informed them that I want the GIC to NOT auto-renew, then have the teller inform me that they cannot do it themselves at their terminal and would have to get a manager to take care of it. In both cases I watched the teller walk over to the manager and personally inform them of what I requested. The teller then came back to the desk and told me that the manager had been informed and they would put a stop to the auto-renewal right away. Despite going through this TWICE, the GIC is still set to auto-renew.

• Kyle Bailey on Google
  
  
  (April 18, 2018, 2:56 pm)

  Aside from one person, for one incident, this branch is fantastic for quick friendly service. Rarely a lineup of more than a couple of people, the location is very convenient and parking downstairs is always available. Great branch!

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TD Canada Trust - Port Moody - (604) 933-2330

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