Norlang Auto Repair Langley

I have no issue with the servicing done on my vehicle. Not enough good things can be said about the staff; they're great!! The reports which they send on the vehicle is fantastic, easy to understand, and straight forward. No upselling of anything that's not required. They've earned my trust.

My only peeves are that with the transition of the old to the new system which resulted in 2 service appointments being "dropped", despite booking the appointments a month in advance (on both occasions). I showed up and I wasn't scheduled. I understand that this is a transition period with a new system and there will be issues to iron out, and they were very apologetic about it and "squeezed" me in. Squeezed in appointments, in my opinion, do not get the quality they would have received as the time that would have been allotted and dedicated isn't there.

My next peeve; Norlang does not enforce a policy on their loaner vehicles being returned in good time. This ends up leaving the next clients in a quagmire, with schedules in disarray because loaner cars are not brought back in good time. No one has the time to sit around and ether wait for the service to be done or wait for a loaner vehicle to be brought back. Either they start charging penalties for this or rent out cars to clients already promised vehicles, who are now without a mode of transportation, at the expense of the people refusing to bring back the cars in time. Alternatively, work with a car rental company that will facilitate this service, so they don't have to manage this in-house, and simply focus on delivering great quality service and mechanical workmanship.

I have used this business on several occasions and will continue to do so. The staff are awesome, the service is great. I have to drive past several other shops to get there and it's well worth the trip. July 2019 update. I had an electrical issue today on a business vehicle, that I really needed. As usual Norlang looked after me. The owner himself stepped to the plate to be sure I was fixed up and on my way in no more than a few minutes. Can't beat these guys for great service and very fair prices.

Glad to hear that all is well with my car. Thank you for the thorough inspection. I am quite happy that you were honest and that I am not being charged for any extras. I am a recently single mom and I have a very tight budget. I will definitely refer Norlang to others and I will definitely be back again.

The best mechanic experience I have ever had.
The inspection comes with a pdf document of pictures sent to your email showing you exactly what needs to be repaired and the priority.

I could see exactly the extent of wear/leaking/ rusting on parts.
They will provide you with estimates and will let you know of any additional costs before doing the work.

I recommend this shop to my friends.

I would recommend these guys over any dealership; provide quality service when it comes to the repair of my BMW and Mercedes vehicles. They do their very best to accommodate me sometimes last minute for any repair work I need done; they have never tried to oversell me or tell me "I need this and that" repair which I do appreciate. Keep up the good work. A++++